How quickly will I receive my order?
We aim to ship most orders within 24 hours and all are shipped within three working days. Lighter goods are typically shipped via Royal Mail, whilst many heavier goods are sent by courier. Delivery times are 2-4 working days, or 1-3 working days for first class delivery.
I haven't received my goods
Our aim is for all goods to arrive within 2-3 working days of ordering, however please allow up to a week before contacting us. Please check your address details are correct, and keep a look out for any cards that may have been left while you were out. In the unlikely event that you do not receive your order within two weeks of purchase, we will happily refund or replace your item(s). Please note larger orders will be sent tracked and signed.
How do I care for personalised clothing?
Please wash all personalised garments inside out at 30 degrees, and iron only on the inside to avoid damage to the print. Do not tumble dry or dry clean the product.
What kind of images can I use on my products?
The online user interface provides a number of image and text boxes to enable you to add almost any text or graphics of your choice. The range of choices will depend on the specific product. In order to add your graphics you will be asked to select a file from your computer, which you can then size and position according to your needs. Most common image formats are accepted, including BMP, JPG and GIF.
I am having difficulty uploading my graphics. What can I do?
If you are having any difficulties, or if your image is in a format the the website won't automatically accept, please contact us and we will happily provide assistance.
What size and quality should my image be?
We can accept images of any size or quality but please remember that your product will only be as good as the image(s) provided. The higher the quality of the picture the better, as this will ensure the best possible end product. Keep in mind that for keyrings and small accessories, your graphics and text may look larger on screen than it will on the finished product. If in doubt, please ask for a proof prior to dispatch.
Do you do bulk/wholesale discounts?
Yes absolutely. A number of bulk discount options are already available on the site, but for larger or more regular orders, please get in touch and we would be happy to negotiate on price.
How will you use my personal information?
Are the stated sizes of keyrings and other accessories internal or external?
All size specifications refer to the INTERNAL dimensions, i.e. the dimensions of the actual images that will be inserted by us. Therefore the overall size of the product will be slightly larger than the stated dimensions.